- LIfestyle Entrepreneur
- Call Center Performance
In El Nido, Palawan, Philippines on recent trip
Unfortunately I woke up a couple of years ago and realized that my ladder was leaning against the wrong wall.
I realized that I wanted do something different. Something exciting!
At the time I wasn't exactly sure, but through many struggles I started to figure it out.
... and that bring me to my current state.
It's important to know your why and also know that it changes. Which I think is normal.
I made a video and a post (it will open in a new window.
Know Your Why
I can go on and on, but I'm afraid I might bore you! So a lot of what I am doing from this perspective can be viewed at my youtube channel. While there please subscribe! 🙂
But here are few pics of this that are important to me (click them to enlarge):
El Nido, Palawan, the Philippines
El Nido, Palawan, Philippines
I like to travel and have the ability to work from any where. As long as I have Internet I can work and enjoy the new locations.
I've put tools together that are designed to educate and help you achieve this goal as well.?
In fact, most of them allow you to get the resell rights and make money from these tools as well and keep 100% of the profit! 🙂
To learn more visit Lifestyle Entrepreneur Resources.
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Leadership Development is fascinating to me.
And believe it or not it is quite the hot topic, with plenty of opinions.
Not too long ago I was finishing up my advanced courses and I was preparing a topic for one of my papers. I submitted to the student forums for opinion and boy did I get an earful.
I talk about it here: Leadership Development, Is It a Waste of Time?
I'm curious what you think?
Effective Leadership Development is Lacking
I don't want to generalize but I guess I just did.
The stats reinforce this opinion as well. In fact I wrote about this titled: Role of a Supervisor and Positive Leadership. These stats are actually indicative to all industries even though I applied it to the call center industry.
Employees are discouraged.
I know this for a fact? Because I've been doing business consulting work for the past 7 years (both domestically and internationally) and I see the same thing at every client project.
The bottom line...
Employees are not engaged.
I've partnered with a top rated Leadership Development consultant and we are delivering solutions that you might find interesting.
We do this through webinars.
Leadership Webinar Series
We are bring more leadership skills, tips and training through webinars soon. With that being said we have created and scheduled these already...
Role of a Supervisor - On this webinar workshop you get to sit back and listen to Me (Greg Meares) and Joe Guider share The 3 Vital Tips To Improving Performance In Your Call Center and this of course revolves around the Role of the Supervisor.
The Power of Positive Leadership - Again this is a webinar workshop that allows you to sit back, drink a cup of coffee and discover how to improve the Positive Leadership approach. Your takeaway will be: Discover How To Improve Employee Engagement In Your Call Center!
Develop Active Listening Skills - Active Listening is a critical part of Leadership and creating a positive outcome with customers. On this webinar you will learn variety of skills to learn to improve this competency. We are excited to share this amazing information.
I post most of my Leadership articles on My Leadership Success but occasionally post here as well. Make sure you join the email list specific to Leadership Development!
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I am all about developing call center best practices.
I've been in the call center industry in one form or fashion for the past 23+ years.
I don't want to duplicate content but I have listed (with description) most of the tools I have developed with my team. You can find that here: Call Center Best Practices.
As I mentioned, I've been in the call center industry a long time. Here's quick list of what I've done:
- Started as a Customer Service Representative
- Promoted through the ranks because of my commitment and can do attitude.
- Ran very large call centers in the US.
- Owned my own Call Center
- Lead Vendor Operations for many major organization with a plethora of offshore experience
- Have been a Senior Consultant for the past 6 years, helping organization both domestically and internationally improve efficiency, leadership development and improving the over all customer experience. Have reengineered many of workflows.
- And now with a partner in the Philippines have just recently started a Business Process Outsourcing, Call Center and Virtual Assistant Solutions (Including back office.) The name of the company is Cyberius Solutions, Inc
You can also see my experience by viewing my LinkedIn profile
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