Hi I'm Greg Meares and I've spent the last 26 + years working with both organizations that support their own business as well as the Business Processing Outsourcing industry.
I've put together call center tools and resources (that you will see below) to help drive all your call center performance in many different aspects.
These tools have been organized and developed based on common Call Center Best Practices that have been developed over the years.?
They have been tested and modified to be the most impactful to call center performance.
Over the years my team and I have been faced with many Call Center challenges. In response, we have developed these Call Center Best Practices to help our own centers and now we have put them out there for others to use these to help improve many aspects of call center performance. These are great for call center supervisors, call center managers as well as call center trainers.
Call Center Best Practices That Are Working Right Now....
Call Center Games
Contains over 100 incredibly useful templates to improve all levels of performance. Each template is designed to help motivate your team, which improves morale, resulting in improved sales performance. Utilize this tool to drive any type of performance goal you may have. It works well when multiple teams are all competing for the same goals, but works just as well within your team.
This is one of my call center best practices. This solution saved me.
I walked into a call center that was failing in all aspects. SO we put a system in place that addressed all of the issues. The funny thing is that we didn't realize how powerful this simple technique was until we rolled it out and witnessed the power.
We literally fixed every major issue we had. It was awesome and I use this amazing call center tactic whenever I walk into a new environment and there are issues.
Performance Management Process
Learn How To Effectively Use This Call Center Performance Management Cycle To Deliver New Levels of Performance In Your Call Center.
What if You had a 4 step process that covered all the critical steps you needed to address the two major stumbling areas for your employees?
This 4-step process is very effective. It provides a quick and easy guide for anybody responsible for performance in the call center.
The Role of a Supervisor
Discover The #1 Performance Tool In Your Call Center... Frontline Leadership Development.
The Role of a Supervisor Is Specifically Designed To Help Your Frontline Leaders Achieve Amazing Results By Understanding 3 Key Objectives...
Positive Leaders Are Successful Because They Inspire and Focus On Achieving Results Using Positive Methods...
"Leaders must be close enough to relate to others, but far enough ahead to motivate them." - John C. Maxwell
Influencers utilize Positive Leadership tactics that have a lasting effort on people, performance and the bottom-line. Those that choose to employ these strategies, will just be better leaders. Just look at the proof below...
Developing Active Listening Skills Improves Performance On All Levels In a Customer Focused Organization.
"The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention." - Rachel Naomi Remen?
Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening skills can lead to: better customer satisfaction, greater productivity with fewer mistakes, increased sharing of information that in turn can lead to more creative and innovative work.?
Call Center Best Practices Membership
Become a Member of Call Center Best Practices and Improve Your Call Center...The #1 Resource For Call Center Professionals.
Call Center Professionals have rated Call Center Best Practices as the #1 Call Center Premium Content site. You will have access to many call center resources to improve your call center and for you to be recognized as a call center thought-leader. Don't hesitate learn more below...
My goal is to offer the highest level of quality with my Call Center Best Practices. These are tools that have been developed to meet a specific needs and challenges in the every day leading a call center. They have been tested many times and are valuable resources.